Shipping & Delivery Policy
Product Packaging: We pack your items in a opaque high strength un-tearable poly bag or cardboard box based on the type/nature of the sports goods. We don’t put any indication of product name in the package on the packaging box. This ensures complete privacy of your order and safeguards quality and packaging of your order. This is done FREE OF CHARGE!
We will be attaching the invoice inside the box in for all orders.
3-4 Days Local and 7 Days pan-India Delivery Guarantee! We offer a local (within NCR) “3 -4Days Delivery” and Other part of India “7 Days”, International Delivery will be from “7-15 days” as per the country on most products bought on the site. The products ordered will be at your doorstep within 7 business days (Monday to Friday) except international, of your payment having been cleared. For orders which are placed using Credit Card/Net Banking Payment Option and are under Verification, the guarantee is applicable post the Payment has been verified.
What is not covered in the Guarantee:
Delivery delays due to customer unavailability or discrepancies in billing address or failures in providing contact number for delivery. (If the courier has come to the shipping address within seven business days and not been able to get delivered. The courier may or may not contact you before coming – that is something we have no control over).
Delivery to certain areas eg. North Eastern states, J&K, Remote areas in Hills etc. may have a longer delivery period due to lack of accessibility, poor weather conditions, security reasons etc.
This guarantee is not valid for special promotional offers (e.g. Anniversary Celebrations, etc). In case of cities dealing with law and order situations, delivery of courier might get temporarily effected. This guarantee is not applicable for products on backordered status.
The total shipping charge for your Order will be displayed once you proceed to checkout. Octroi charges wherever applicable is prepaid and not to be borne by the customer. It is our endeavor to ship all items in your Order together; however this may not always be possible due to product characteristics, or availability. Also there may be restrictions on accepting Orders for certain pin codes as cannot be shipped to those destinations. In such scenarios, order will not be accepted online and message will be displayed requesting to provide an alternate pin code. Currently, each order may be shipped only to a single shipping address. If you wish to ship products to different addresses, you need to place multiple orders.In instances where customer places multiple orders within a day or two, we might combine orders and ship them together.
We shall be sending the tracking URL of the courier so that you can track the delivery yourself also.
We have a tie up with leading courier service providers in India – Shipping partners of Instamojo, Speed Post and Professional courier.